SnappyShopper Grocery Delivery 17+

Have used this app 3 times for delivery by the Co-op store locally. The first time delivery was very fast but they forgot one item. Easily rectified and within the hour item received. 2nd time again one item was missing this time it arrived promptly with a bouquet of flowers as an apology. 3rd time everything was there.
The drivers are friendly and cheerful, I can order pretty much everything I need and I like Co-op quality, it’s ideal for me as I can be independent and it means I can get a delivery within a couple of hours, none of this booking a slot for the following week if you’re lucky.
I had an issue trying to “invite friends” but web producers were very prompt in identifying the problem and giving me a link to use until they had updated the version.
In lockdown when visiting a shop should be avoided I find it a brilliant option.

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I found this app because the shop I am getting deliveries from at the minute, they want me to use it. I am blind, so use VoiceOver on the iPhone, which is a screen reader for the use of blind people. This app is not very accessible, unlabelled buttons, a difficult menu, it’s not very good. I was able to register successfully, so I had high hopes, it went downhill from there on. I was unable to verify my mobile phone number, even though the number was correct. Overall, a very poor service, it took me an hour to fill my basket. Too much going back and forth, it’s very disjointed. It will take me an hour just to fill a basket. Also, please, label your buttons! It’s only because of what voice-over does to make things accessible that your app is usable at all! Extremely disappointed, in fact, do you know anything about accessibility? I think not! This app, quite frankly, is a disgrace! Registration aside, it is totally on usable. It gave me a headache!

Martin, thank you for the details in your review and the feedback that you sent through other channels. We have had to prioritise development to meet broader retailer requirements, which have not included accessibility action points. Please bear with us as Snappy Shopper will need time to review how we develop future versions of the app for improved inclusion and accessibility.

Always quick most of the time which it’s never longer than an hour which I think is great, had a issue if they don’t have the stuff you want they just put a different flavour in I’d rather they called and asked if you’d want that cause they don’t have what you asked for but apart from that mistakes happen nothing major just making a point really, great for people who can’t leave the house and need the shops and through lock down, it’s a great idea for elderly or disabled people who may need items from the shop and can’t manage to get there this means they can still get what they need without relying on other people gives them a bit of there own independence back, love it great idea thanks 🥰

Thank you for the excellent review and feedback. Please consider leaving us a review on our Trustpilot and sharing your experience.